Softlinkuae
Last Updated: March 2026
PRIVACY POLICY INFORMATION
At softlinkuae, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.
WHAT INFORMATION DO WE COLLECT?
When you interact with softlinkuae, we may collect the following information:
Full Name (as per passport or Emirates ID)
Email Address(es)
Telephone Number(s) (mobile and landline)
Date of Birth
Passport Details (passport number, issue date, expiry date)
Emirates ID Number
Residential Address in UAE and home country
Nationality
Employment Details (company name, position, salary information for visa purposes)
Family Information (spouse, children details for family visas)
Financial Information (bank statements for visa applications)
Medical Information (for insurance applications)
Photographs (for ID cards and visa applications)
Company Documents (trade license, MOA for business services)
HOW DO WE COLLECT INFORMATION?
We may collect information about you whenever you interact with softlinkuae. For example:
When you visit our office for documentation services
When you contact us regarding our activities via phone, WhatsApp, or email
When you register as a client or fill out service request forms
When you send or receive documents through our office
When you apply for visas, insurance, or government services through us
When you sign up for consultations or appointments
You specifically and knowingly provide us with your personal information for the purpose of availing our services.
We may also receive information about you from third parties – such as embassies, government authorities, insurance providers, airlines, or travel partners – but only as necessary to complete the services you have requested and only if you have given them permission to share your information.
HOW DO WE USE YOUR INFORMATION?
We use your personal information for the following purposes:
To process your government documentation requests (Emirates ID, passports, visas, etc.)
To submit visa applications to embassies and immigration authorities
To arrange insurance policies with UAE insurance providers
To book airline tickets and travel packages
To communicate with government departments on your behalf
To respond to your inquiries and provide customer support
To keep you updated on the status of your applications
To comply with legal and regulatory requirements
DATA SHARING & DISCLOSURE
We may share your information with:
UAE Government Authorities – GDRFA, MOHRE, ICA, DHA, RTA, Civil Defence, etc.
Embassies & Consulates – for passport and visa processing
Insurance Companies – Daman, Orient, AXA, Emirates Insurance, etc.
Airlines & Travel Partners – for flight bookings and travel packages
NADRA & Foreign Government Agencies – for CNIC and passport services
Typing Centers & Government Service Centers – as required for processing
We only share information necessary to complete your requested services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
DATA SECURITY
softlinkuae implements reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
Secure document storage systems
Restricted access to client files
Confidentiality agreements with all staff
Secure digital systems with password protection
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
DATA RETENTION
We retain your personal information only as long as necessary to:
Provide you with the requested services
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements
Government authorities and embassies may have their own data retention policies beyond our control.
YOUR RIGHTS
You have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your information (subject to legal obligations)
Withdraw consent for future processing
To exercise these rights, please contact us at the email address below.
CONFIDENTIALITY
We will not be responsible for the privacy of data collected by websites not owned or managed by softlinkuae, including those linked through our website. We encourage you to review the privacy policies of any third-party sites you visit.
COOKIES & WEBSITE TRACKING
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can disable cookies through your browser settings, though this may affect website functionality.
CHANGES TO THIS POLICY
softlinkuae reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.
MAKING A COMPLAINT
If you are not satisfied with how we have handled your personal information, please contact us at opalmobilesllc@gmail.com with the details explaining your concerns.
We will review your complaint and investigate if the right procedures have been followed. We will respond back to you as appropriate. We aim to complete this investigation within 15 working days of receiving your complaint; however, in some cases, it may take longer.
If you are still unsatisfied with the response, you may contact us again to escalate the matter.
